Archive for the ‘Customers’ Category

What do you think?

November 22, 2009

When people ask you what you do for a living, and you tell them that you sell perfume, they always seem to say “oh! I wear _____(fill in the blank yourself), what do you think of that?” Another thing people seem to say is “oh, you must smell like a tart’s handbag when you get home!” um, thanks? Or they stick their arm under your nose and demand to know what they smell of (I think that if I could remember every single one of these fragrances, I would be working for a Perfume company somewhere as an evaluator).

My Mum’s hairdresser is a good customer, she always smells fantastic regardless of what she wears. Except for one fragrance, which happens to be her favourite – DKNY Be Delicious. She asked me what I thought. I told her I don’t like it because it smells too watery and like melons (read: it smells like calone, the “freshmaker”!), and I dislike melon. She took it personally and got upset about it. Ever since, I’ve had to try to find a “nice” thing to say about pretty much every fragrance we sell. As the age old adage proclaims – if you can’t say anything nice, don’t say anything at all.

“Coco Mademoiselle? Well it’s certainly popular!” in reality, it’s not to my tastes in the slightest. I want to say “If you are going to wear a Chanel, make it No19!”
“Is Katie Price Stunning a good perfume? Absolutely, if the your understanding of “perfume” is to make you smell of cheap lollywater!”

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Harajuku headache.

November 21, 2009

The tester bottles of Harajuku Lovers are confusing for people that just don’t read sizes. They are sold as 10ml and 30ml bottles of the fragrance (so you can get the slightly scary doll), but the testers are 100ml bottles, and not one person that buys the HL fragrances can understand that the 30ml isn’t the 100ml because of the size of the box. And very often, you do feel as though you are banging your head on a brick wall.

Testers are quite often a different size to what we have on sale. It is obviously cheaper for everyone involved if they send out 100ml bottles of the fragrance as a tester, than to send out 4 lots of 30mls which will be sprayed through quickly. Or in the case of Harajuku lovers, 10 x 10ml bottles.

What’s in a name?

November 20, 2009

Alien? Bloody smells it as well!”

“Paul Smith Rose? What does that smell like?”

Two actual quotes from customers. And because of these I’ve stopped telling people what the names of perfumes are while they sniff, until I have their opinion.

When is 30ml not 30ml?

November 20, 2009

The answer to that question lies with customers that comes in to buy whatever is on offer. As a rule, it’s the 30ml or 100ml size that goes onto a price promo. People would like to know what they are getting for their money – I can understand that. Yet, this is how the conversation inevitably proceeds…

C: “How much is that one?”
M: “£9.99”
C: “How big is the bottle?”
M: “That one is a 30ml bottle”
C: “No. How BIG is the bottle?”
M: “Oh, sorry madam.” *makes a gesture on the box to demonstrate how large the bottle is inside – it’s shrink wrapped, after all!* “about this big”
C: “Well, that’s small. What else have you got?”
M: “The 30ml in Paris is on offer at the moment. It’s £19.54 (or so, I don’t actually know how much offhand!)”
C: “How big is that bottle?”
M: “30ml *makes gesture again* about so tall.”
C: “Oh, that’s better. I’ll take one of those.”

It’s the same size. Different shape. And still it apparently makes a difference.